Tracy Mazda’s Ratings Top the Competition – Medallia Report

February 15th, 2016 by

Tracy MazdaThe team at Tracy Mazda has consistently shown a commitment to its customers, both by offering a great selection of cars and automotive services and by going to extra mile to make sure all of our visitors leave happy. Well, we’re pleased to say that we’re getting some outside recognition: in a 12-month report on social media conducted by Medallia, we’re listed as a #1 in our area — and we couldn’t have done it without you!

What Does It Mean?

The Medallia report on social media considers the number of responses — or reviews — left on a variety of sites, including Yelp, Google+, Cars.com, and DealerRater. The report takes both frequency of response and average score into account. Here’s the breakdown of Tracy Mazda’s reviews over the past year:

  • 67 responses, or 1.3 per week
  • Average score of 4.5 out of 5
  • 85% of reviews were positive.

This is in stark contrast to our competitors:

  • Our local competitors had an average score of 3.8 out of 5
  • Only 71% of responses to our competitors were positive

The numbers don’t lie, and we’re proud of the recognition we continually receive from satisfied drivers.

What Our Customers Say

We’re not just in it for the scores, though — we love it when customers tell us what we did right in their own words. Here are some of the things our customers said in their reviews of Tracy Mazda:

  • “Very personable. Not pushy or salesy.”
  • “James was friendly, helpful, knowledgeable, and professional. He made our car buying experience easy and non stressful.”
  • “The salesman was extremely helpful and accommodating but not pushy. Everyone was friendly. It was an easy and excellent experience.”
  • “[Our salesperson] was very knowledgeable, was able to answer all of my questions and on top of that she was very nice and personable. I thoroughly enjoyed working with her!”

 

Come In and See Us Sometime

Whether you’re looking for your next car or you need help maintaining your current one, we can help — and we’ll do so with a smile. We hope you’ll visit our dealership at 2680 Auto Plaza Drive in Tracy to see for yourself why drivers in Stockton, Modesto, and the surrounding communities are so pleased with our service.

Posted in Dealership News